Common Problem

  • Are you a company or a factory?

    Shenzhen Klyde Electronics Co., Ltd is a professional Car multimedia player manufacturer in China. We are a company with factories in shenzhen. More importantly, our industrial park in Huizhou will soon be put into use.

  • Is it possible to visit your factory?

    Of course, we welcome customers to visit our factory. Factory address is Building C & D,Zunlong Science Park,Xieping Road,Wulian Village,Longgang Dist.,Shenzhen City,China. When you arrive in Shenzhen, our driver can pick you up.

  • How do you make our business long-term and good relationship?

    1. We keep good quality and competitive price to ensure our customers benefit; Our R & D department is constantly developing new products.
    2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
    3. After years growing, we have a professional team who are highly experienced in carrying out car audio and security installations for all types of cars. Each member is highly skilled in carrying out the services we offer to a very high standard to ensure that each customer gets the best service.

  • Do you test all your goods before delivery?

    Yes, we have a 100% test before delivery.
    Before we produce, our QC test and check all raw material strictly, from core board, main board, side metal, plastics, to power cables, USB cables, remote control ,color box, cartons, series numbers etc. In the process of producing, we test all models three times altogether, the first testing, after our staff finish producing the whole unit;
    The second testing, after our all models aging testing for 8 hours;
    The third testing, before we make package, we test finally. Also our device will do many special test, like high and low temperature test, shaking test, weight checking test.

  • What is your sample policy?

    We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

  • How about your delivery time?

    The specific delivery time depends on the items and the quantity of your order.
    1. If the order is less than 10 units, it is a common function requirement, no customization is required. After the warehouse has verified that the materials enough, we can deliver it to you within 3 days. Individual orders need to be delivered within 1 day, we can also negotiate when you purchase.
    2. If it is mass order, it is usually necessary to purchase raw materials. According to different OEM requirements and the delivery date of the raw materials, the order delivery time is 25-35 days.
    3. If you need to customize software development, open a new tooling, or need new Android platform, for a brand-new product, the delivery time should be 45-60 days.
    Before the order is confirmed, you can communicate with our sales specialists and finally give you a satisfactory answer.

  • Can you produce according to the samples?

    Yes, we can produce your samples or technical drawings. We can build the molds and fixtures.
    After testing the sample we will have a detailed test report, when you purchase new mass order, we will work according to the sample report

  • What are your terms of delivery?

    EXW, FOB. Sample & small order is On EXW. Bulk order(300+pcs) is FOB SZ.

  • What are your terms of packing?

    Generally, we pack our goods in neutral white boxes and brown cartons. If you have a legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
    We can design oem box for you, also you can send us your own design we can print for you after you purchase order.

  • What is your terms of payment?

    We support multiple payment methods for orders.
    1. For small orders, you can choose paypal, Western Union, or make Trade Assurance orders on Alibaba, and pay to Alibaba. T/T also accept small remittance.
    2.For mass order, normally T/T 30% as deposit after you confirm the order, and 70% balance payment before shipping. We'll show you the photos of the products and packages before you pay the balance. Of course, we also accept the inspection arranged by you.

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